What to do
Stay calm and patient.
Ask the person where they would like to go, and if possible, ask them to describe their destination.
If the address they provide does not exist, inform them politely.
If the address they provide is valid, guide them to the appropriate train/bus/taxi service. You may try to work with your transport teams to guide the person living with dementia safely back home, especially if the person’s route may involve multiple instructions and require coordination between personnel at different stations.
If they are unable to decide and look confused, offer help by asking them for the contact details of their family members.
If their address is available, offer to bring them home.
If no address can be found, stay calm and contact the police for help.
Note that you may only request for them to present you with any identification they may have. Do not physically search them without their consent.